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General terms and conditions of sale

1 General information

This website is edited by Grape Hospitality France, a simplified stock company with a share capital of 25 148 722 €, with Head office located at 4-6 avenue Morane Saulnier 78129 Vélizy-Villacoublay Cedex – France, registered at the Trade and Companies Register of Versailles under number 815 278 288.

1-1 Acceptance of the terms and conditions

Clients expressly confirm to have read, understood and accepted these General terms and conditions.
No reservation is possible without this prior agreement.

1-2 Scope

These terms and conditions apply to all reservations made on the website

1-3 Invalid provision

In case any of the provisions of these General terms were found to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect and will not be affected by the illegal, invalid or unenforceable provision.

1-4 Modification of the General terms and conditions

These terms and conditions may be amended and/or supplemented at any time. The new version will be applicable with immediate effect.

2 Reservation

2-1 Binding reservation

The reservation by the Client is validated in accordance with the double click process and constitutes a firm and definitive commitment.

2-2 Modification of the reservation

Any request for modification of the reservation by the Client is subject to the acceptance of the Seller.
In case the Service or Product is unavailable, the reservation will be cancelled and the price refunded to the Client.

The Seller may modifiy the Service/product ordered providing that the changes are related to technical developments under the conditions provided for in Article R. 212-4, al. 4 of the French Code de la consommation.

2-3 Rejection of reservation

The Seller might reject reservations for legitimate reasons and more particularly if the number of stays ordered are abnormally high compared to the quantities usually ordered by the buyers as consumers.

2-4 Cancellation of the reservation

In case the reservation is cancelled by the Client at least 5 days before the starting day of the reservation, the cancellation is free.
In case of an online prepayment, the sum will be refunded to the Client, after deduction of cancellation fees (except for non-refundable offers).
In case the reservation is cancelled by the Client less than 5 days before the starting day of the reservation, the full agreed price will have to be paid by the Client.
In case of a no-show, the full agreed price will have to be paid by the Client.
If the stay is terminated early by the Client, the agreed full price will have to be paid and no refund will be made.
In case the Client does not appear nor reach the hotel within the first 3 hours of the reserved stay, the contract will be void and the Seller may rent the reserved premises.
The reservation may be cancelled by the Seller in case of :

  • A refusal by the Client to take possession of the premises;
  • A failure by the Client to pay the agreed price at the check-in.

In all cases, if a deposit was made, it will be retained by the Seller as compensation.

3 Availability

Services and/or products are offered for sale within the limits of availability.

In case of an unavailability of the service and/or ordered product, the seller immediately informs the Client and can offer him a service and/or product of equivalent quality and price or a voucher of the same amount of the order, usable for any next order.
In case of a refusal by the Client, the Seller proceeds to the refund of the sums paid by the Client.
Except for the refund of the amount already paid by the Client, the seller is not liable for any other cancellation penalty.

4 Prices

4-1 Prices

The price of the services and/or products is the one in force on the day the reservation is done.

In case of a promotional price, the seller agrees to apply this price to any order placed during the advertising period made for the promotion.

4-2 Price modification

The seller may change prices at any time, especially in case of increased costs.

In case of a price increase after the order is placed, only the price fixed on the day of this order will be applicable to the client.

5 Payment

In order to validate and guarantee the reservation, the Client communicates his credit card number as well as its expiry date (the credit card used must be valid at the time of stay) and the visual cryptogram of his Visa card, Eurocard / Mastercard or American Express.

In case of payment at the hotel, other payment methods might be accepted. The hotel informs the Client at his arrival.

6 Force majeure

The Seller will not be liable in case of a breach of its obligations resulting from an unpredictable and unsurmountable event constituting a case of force majeure.

7 Phone canvassing

Pursuant to Article L. 223-1 of the french Code de la consommation, we remind you that if you do not want to be subject of commercial prospection by phone, you can register for free on a list of opposition to phone canvassing.

8 Personal data protection

The collecting and processing of personal data is done to manage orders and for commercial purposes.

In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify and request the deletion of your personal data.

The Data Protection Officer can be reached at the following email address:

If you do not want your personal data to be used for commercial purposes, please inform the Data Protection Officer.

9 Settlement of disputes

9-1 Claims

Any claim by the Client should be adressed to the hotel in which the stay is reserved.

9-2 Mediation

In the event of a rejection of the Client’s claim or in the absence of a reply within 3 months, the Client can submit the dispute to the mediator : MTV Médiation TOURISME Voyage BP 80303 – 75823 PARIS CEDEX, who will independantly and impartially try to reach an amicable solution.

9-3 Applicable law

The General terms and conditions of sale are governed by french law.
In case of a claim regarding the application of these General terms and conditions, the Client can reach, after an unsuccessful amicable demand, the mediator mentionned in provision 9-2.