This site is published by Grape Hospitality France, a simplified joint-stock company (SAS) with a capital of €25,148,722, whose registered office is located at Grape Hospitality France, 17 quai du président Paul Doumer, 92400 Courbevoie, registered with the Nanterre Trade and Companies Register under number 815 278 288.
These General Terms and Conditions of Sale apply to the sale of services and products marketed by Grape Hospitality group companies under the "Demeures de campagne" brand on the website www.demeures-de-campagne.com
The customer declares that they have read and accepted the general terms and conditions of sale without reservation before placing an order.
Any order constitutes acceptance of the general terms and conditions of sale in effect.
These general terms and conditions of sale establish the contractual terms exclusively applicable to all services and products offered for sale on the website ww.demeures-de-campagne.com
The invalidity of a contractual clause does not result in the invalidity of the general terms and conditions of sale, unless it is an essential and decisive clause that led one of the parties to enter into the sales contract.
The customer is deemed to have accepted all provisions of these general terms and conditions without reservation.
In the event of any changes to the general terms and conditions of sale, the terms applicable are those in effect on the date the order is placed by the customer.
Grape Hospitality France, a simplified joint-stock company (Société par Actions Simplifiée) with its registered office at Grape Hospitality France, 17 quai du président Paul Doumer, 92400 Courbevoie, registered with the Nanterre Trade and Companies Register under number 815 278 288, in its capacity as publisher of this site, provider of services, and drafter of these general terms and conditions of sale, must be the recipient of any complaint relating to the conclusion, execution, and/or termination of rental contracts.
Any reservation validated by the client through the double-click process constitutes a firm and final commitment.
As reservations are final and irrevocable, any request for modification made by the client is subject to the seller's acceptance.
In the event that the ordered service and/or product is unavailable, the seller will offer the consumer, who must provide their consent, the provision of an equivalent service and/or product.
In the event of the client's disagreement, the unavailability of the ordered service and/or product will result in the cancellation of the order and a refund to the consumer.
The seller may, however, make modifications to the ordered product related to technical developments under the conditions provided for in Article R. 212-4, paragraph 4 of the Consumer Code.
The seller reserves the right to refuse any order for legitimate reasons, particularly if the quantities ordered are abnormally high compared to the quantities usually ordered by buyers acting as consumers.
In the event of cancellation at least 5 days before the start date of the stay, the cancellation is free of charge.
In the event of cancellation within 5 days prior to the start date of the stay, the full amount of the stay will be due by the client.
If the client fails to show up after making a reservation, they will be liable for the full amount of the reservation.
If the client cuts their stay short, the seller will retain the full amount of the stay.
If the client does not arrive within 3 hours of the scheduled start date of the stay, the contract will be voided, and the seller may dispose of the rented premises and make them available for rent again.
The order may be terminated by the seller in the event of:
Any deposit paid at the time of ordering remains with the seller as compensation, except in the event of cancellation less than 5 days before the start date of the stay.
The Guest is reminded that they do not have the right of withdrawal provided for in Article L. 221-18 of the Consumer Code, in accordance with Article L.221-28 paragraph 12 of the Consumer Code, which excludes this right for contracts relating to accommodation services that must be provided on a specific date or during a specific period.
For each Service booking, the Specific Terms and Conditions specify the terms and conditions for cancellation and/or modification of the booking.
Prepaid bookings cannot be modified and/or cancelled. Any amount paid in advance will not be refunded. In such cases, this will be stated in the Specific Terms and Conditions.
Services and/or products are offered for sale subject to availability.
If the ordered service and/or product is unavailable, the seller will inform the buyer immediately and may offer a service and/or product of equivalent quality and price, or, failing that, a voucher for the amount of the order to be used for any future order.
In the event of the buyer's disagreement, the seller will refund the amounts paid within 3 months.
Beyond the refund of the price of the unavailable product, the seller is not liable for any cancellation indemnity, unless the non-performance of the contract is personally attributable to them.
The selling price of the services and/or products is the price in effect on the day the order is placed.
In the event of a promotional price, the seller agrees to apply this price to any order placed during the promotional period.
The seller reserves the right to modify prices at any time, particularly in the event of cost increases, with the understanding that if prices increase after an order is placed, only the price set on the day of the order will apply to the customer.
To confirm and guarantee the booking, the Guest must provide their credit card number, expiration date (the card must be valid at the time of the stay), and the security code for a Visa, Eurocard/Mastercard, or American Express card.
If paying at the property, other payment methods may be accepted, which will be communicated to the Guest upon arrival.
The seller undertakes to provide goods that comply with current legal requirements and contractual specifications.
The seller cannot be held liable for any non-performance or improper performance of the contract due to the buyer's actions, the unforeseeable and insurmountable actions of a third party, or a case of force majeure.
Pursuant to Article L.223-2 of the Consumer Code, consumers are reminded of their right to register on the Bloctel telephone solicitation opt-out list: bloctel.gouv.fr.
The computerized processing of collected personal data is intended primarily for order management and use for commercial purposes.
In accordance with the Data Protection Act and the General Data Protection Regulation (GDPR), you have the right to access, rectify, and, subject to applicable legal provisions, delete your personal data. The data controller can be reached at the following email address: dpo@grape-hospitality.com
If you do not wish for your contact details to be used for commercial purposes, please inform the department responsible for data processing.
Any complaint must be sent to the establishment's sales department at the following email address: contact@grape-hospitality.com
If a complaint is unsuccessful or if there is no response from the department within 3 months, the consumer may submit the dispute with the contractor to the mediator: MTV Médiation TOURISME Voyage BP 80303 – 75823 PARIS CEDEX (website: https://www.mtv.travel/saisir-le-mediateur/), who will attempt, in complete independence and impartiality, to bring the parties together to reach an amicable solution.
In accordance with Article L.616-2 of the Consumer Code, consumers have access to the online dispute resolution platform: access the platform.
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute regarding the application of the General Terms and Conditions of Sale, the Customer may, after an unsuccessful attempt at an amicable settlement, refer the matter to the Tourism and Travel Mediator, whose contact details are specified in clause 11-2 above.
